Winter Collection
FAQ
What is the return & exchange policy?
You can request a return or exchange within 3 days of receiving your order.
Shipping fees are covered by the customer.
Is inspection available upon delivery?
Yes. You can inspect your order upon delivery to make sure everything is correct before receiving it.
How long does delivery take?
Delivery takes 2–4 business days for Cairo & Giza.
Other governorates may take up to 5 business days.
What if I’m not satisfied with the product?
Your comfort matters to us. If the item doesn’t feel right, you can request a return or exchange within 3 days of delivery and shipping fees covered by the customer. We’re always here to make sure you love what you wear.
What payment methods are available?
We offer Cash on Delivery.
All payment details are available at checkout for your convenience.
How do I contact support if I need help?
We are always happy to assist you.
Simply reach out to us through our Instagram or Facebook messages, and we’ll get back to you as soon as possible.